*back dated entry*
i mentioned in previous post that we decided to search for own wedding car rental in order to save $, so we opt for a simple car & perhaps it was a mistake..... let me elaborate further.......
so today we went to collect our car at advance car rental..... we wanted to go down to collect it about like 1+ to 2pm so that we have more buffer time before heading down to the bridal shop for car decoration but the car rental staff called us yesterday that we can only collect the car after 3.30pm cause the car wont be ready till then..... we were like oooooookay, abit later than what we expect but still ok since the car decoration can only start after 5pm so we still have more than enough time to drive down.....
so we reached the place about 3.40pm, as we walked towards the shop we didnt see the car with the car plate number meant for us but we thought maybe they park the car somewhere else so didnt care about it..... after we told the staff that we came to collect our car & he showed us the car, we almost had a shock of our life! first thing is the car that he showed us had a different car plate number!!! i understand most of the time the car rental shop will provide you with any car under the same series but the staff told us that he will secure a specific car for us cause he said that it was freshly painted & it's in the best condition among the series..... so that was the first unhappy thing that we encountered but that's not all.....
the second shock was the condition of the car... i am not very concerned with the car plate number, you can always give me another car if the condition is good but hell NO!!!! the condition of the car was like BAD..... like seriously BAD!!! i should have taken a photo of the torn & tattered car but i was too angry to do that..... i could not count the number of scratches & bums on the car, not to mention how dusty & dirty the car looked & that's not all..... the interior of the car was terrible too, the back seat leather is all cracked & peeling, the steering wheel is also in very bad condition..... we were like OMFG shock when we saw the condition of the car! lets not talk about using it as a wedding car, i think the condition of the car is not even fit as a rental car, i am surprise that they havent scrap the car..... so we went to complain to so call the manager who was the guy who told us that he will secure the best car for us.....
here comes the third thing: when we questioned him about the car, he try to act blur & said with his eyes SUPER WIDE that he DIDNT say that the shop has a freshly painted car & that was the BEST car they had! we were like WTF, go & die!!! seriously!?!??!?! we felt so stupid that we actually believed him..... man, how naive we were..... so we were like arguing with him that he only had that pathetic car! so we wanted a refund then we try to find alternative but he said we could not cause he provided us with a car, is only us who didnt want it so he kept his side of the bargain.... again, we were like WTF!!! i so wanted to use my hp & kok his head but we kept our calm so we demand another car but he insist that he only had that car..... so after debating with that piece of shit for like 15min or so, he sort of gave in & told us that they have another car of the same series but he dont know about the condition..... we were very angry with him but what to do so we had to try our luck with the other car at their other outlet..... so the staff drove us to the other outlet somewhere in yishun to check out the car which thankfully turn out to be in better condition.....
we never expect the car to be in pristine condition but seriously the first car he showed us was really horrible! i mean it was partly our mistake that we took the cheaper option for a normal rental car & not get a fancier car. However, the car rental staff was also wrong to lie to us & gave us such a lousy car..... we were really disappointed with his service & there is NO WAY that i will go back to that shop in the event that we need to rent a car again..... really hate people to lie especially when we told him we need the car for our wedding & he PROMISED us that he will secure us the best car..... seriously man, really hate people to lie to me..... so people, if you need to rent a car for important functions, please do so carefully & not let such shitty people screw up your important day!
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